Guarantee

P J Kelly Electrical Peace Of Mind Guarantee

Your peace of mind is paramount, from the moment you contact PJ Kelly Electrical, whether the electrical work required is a small task or perhaps a more in-depth project, every customer is treated the same with professionalism and expertise that you would expect from a Which? Trusted trader.

Once you have work booked with P J Kelly Electrical, a unique job reference number is assigned to you, offering the ability to access all relevant information for your job at every stage.

A large majority of work is from returning customers as a result of the continued growing reputation built on trust and relationships. All work is completed to the highest standards.

P J Kelly Electrical is a family run business based in Dunstable, who strive to provide customers with attention to detail and a personal level of customer service at all times. This is important to the success and reputation of the business but more importantly, delivering an exceptional service – consistently, to each and every customer in the local area.

Operatives

  • CRB – Fully vetted by the Criminal Records Bureau (CRB).
  • Company Identification – P J Kelly Electrical operatives are issued with a photo identification card stating their name.
  • Qualifications – Operatives are fully qualified within heir respective trades.
  • Uniforms – Operatives all wear clean monogramed uniforms.
  • Vehicle – Operatives will arrive at your property in a recognisable grey and green livered company Vehicle.
  • Driving License – Operatives have their driving records checked with DVLA and are fully insured
  • Insurance – P J Kelly Electrical operatives carry public liability and indemnity insurance by law to meet with regulations.

Company Policies

  • Charges – Our charges are transparent and quoted before you book a job.
  • Invoice – An invoice will be produced for each job.
  • Guarantee – Workmanship is covered by a full guarantee.
  • Ongoing Customer Service – Assisting you and offering help wherever we can.

Confidentiality

  • Customer Details – Under no circumstances will any customer’s details be shared, sold or in way passed on to any third party
  • Data Protection – Customer information & other records are dealt with strictly in accordance with the Data Protection Act 1998.

Insurance

PJ Kelly Electrical Limited fully comply to industry standards and maintain appropriate certification within all areas of our operation. Also undertake regular auditing of operating processes, procedures and working practices. P J Kelly Electrical limited carries full public liability and indemnity insurances and are more than happy to provide written details of policies, insuring agents and industry certification for verification.

Complaints

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website: http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

Contact us

If you would like to know more about our peace of mind guarantee , or require any other information, please contact our office and we will be happy to talk to you.

Telephone: 07894 292665

Email us here

Post: 71 Drovers Way, Dunstable, Bedfordshire, LU6 1AL